- Process Management, Improvement: Using tools like Deming, Six – sigma, Juran, lean principles.
- Value chain analysis.
- Strategy development and deployment: Tools and techniques to formulate and implement strategies.
- Deployment of strategy using the Balanced Score Card approach.
- Enterprise Risk Management
Customer Driven Excellence:
- CRM and Key Account Management in B2B
- Customer Experience Design
- Customer Centric Culture
- Service Blue Printing
- Customer segmentation and market strategies
- Sales Productivity and effectiveness
- Dealer Management and Viability
- Leadership Development
- Process and Customer Centricity
- Employee engagement and People centricity
- Customer Service Excellence
- Team building especially Cross functional