Organization Capability Building

Organization Capability Building

Operational Excellence

  • Process Management, Improvement: Using tools like Deming, Six – sigma, Juran, lean principles.
  • Value chain analysis.

Strategy:

  • Strategy development and deployment: Tools and techniques to formulate and implement strategies.
  • Deployment of strategy using the Balanced Score Card approach.
  • Enterprise Risk Management

Customer Driven Excellence:

  • CRM and Key Account Management in B2B
  • Customer Experience Design
  • Customer Centric Culture
  • Service Blue Printing
  • Customer segmentation and market strategies
  • Sales Productivity and effectiveness
  • Dealer Management and Viability

Behavioural Training:

  • Leadership Development
  • Process and Customer Centricity
  • Employee engagement and People centricity
  • Customer Service Excellence
  • Team building especially Cross functional